Who we are Our website address is: VetiaLondon.com
Article 1: Preface This Privacy Policy applies to the website: Vetia London. The purpose of this Privacy Policy is to inform users about:
- How their personal data is collected and processed. Personal data includes: first and last name, age, postal address, email address, location, and IP address;
- The rights users have regarding this data;
- Who is responsible for processing the collected data;
- To whom this data may be transmitted;
- The website’s policy regarding the use of “cookies.”
Article 2: General Principles for Data Collection and Processing While using this website, we may collect the following categories of data:
- Identity Data: First name, last name, date of birth;
- Contact Data: Email, phone number, shipping/billing address;
- Account Data: Username, password, purchase history;
- Technical Data: IP address, browser type, device information, cookies;
- Usage Data: Pages visited, click records, browsing time;
- Transaction Data: Payment confirmation, order details.
Article 3: User Rights Under applicable privacy laws (such as the GDPR), users have the following rights:
- Right of Access: To know whether we hold their personal data;
- Right of Rectification: To request corrections to inaccurate data;
- Right of Erasure: To request deletion of data (“Right to be forgotten”);
- Right to Data Portability: To receive their data in a structured format;
- Right to Object: To refuse data processing for direct marketing.
Article 4: How we use data
- Order Processing: To deliver products (Legal Basis: Contract). Retention: 6 years.
- Payment Processing: Handled via secure third-party providers (Legal Basis: Contract/Legal Obligation).
- Customer Support: To handle inquiries (Legal Basis: Legitimate interest). Retention: 3 years.
- Marketing: Sending promotions (Legal Basis: Consent). Retention: Until unsubscribed.
- Security: Fraud prevention (Legal Basis: Legal obligation).
Article 5: Data Transfer We do not sell user data. Data is only shared with essential partners:
- Payment providers (e.g., Stripe, PayPal);
- Logistics partners (e.g., Royal Mail, DHL);
- Technical hosting and analytics providers.
Article 6: Cookies Policy We use cookies to ensure site functions and analyze traffic. You may manage cookies through your browser settings.
Article 7: Data Security We implement SSL encryption and secure access controls to protect your data against unauthorized access.
Article 8: Contact Information For any questions regarding your data, contact us at: VETIACONTACT@gmail.com